JOB DESCRIPTION: 

• Provides information to customers by verifying understanding of request; answering questions; offering assistance.
• Collects revenue by receiving and recording payments.
• Resolves billing problems by identifying the problem; explaining procedures; forwarding required adjustments.
• Improves quality results by evaluating processes, recommending changes.
• Accomplishes customer service and organization mission by completing related results as needed

JOB REQUIREMENT:

• Desire to learn and pay attention to details.
• Diploma/Advance Diploma/ Higher Graduate Diploma/ DVM/ DKM Level 4/ DLKM Level 5.
• At least 1 year’s work experience as a Customer Service Operator or Office Clerk.
• Experience working with MS Office, Excel/data programs attention to details confidentiality.
• Informing Others, Verbal Communication, Resolving Conflict, Listening, Multi-tasking, Customer Service, General Math Skills, Promoting Process Improvement, Problem Solving, Thoroughness, Quality Focus.
• Preferable Klang candidates.

 BENEFITS:

• 5days Working Day (Flexible Working Arrangement)
• 13th Month’s Salary as Incentive
• Periodically, Salary Adjustment, Increment and/or Bonus
• Opportunities for Promotion and New Roles
• Leave (Maternity, Parental & Parent Anniversary Leave)
• Claims (Medical, Meal, Transportation & Accommodation)
• Company Event (Ramadan Iftar & Christmas Gift Exchange Celebration, etc)
• Company Trip

WORKING HOURS:

• 9:00am – 18:00pm (Monday to Friday)